Sub-processors

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Sub-processors


Effective Date: 03rd February 2025

Sub-processors are third-party service providers engaged by a processor for performing data processing on behalf of a controller. According to various privacy laws, these companies are also accountable for protection of an individual’s personal data. Data protection obligations of sub-processors are to be established by way of contract or other legal acts under the Union or Member State law. This includes providing sufficient guarantees to implement appropriate technical and organizational measures as specified in the regulation.

Delve AI uses sub-processors (listed below), to assist in providing services as described in the our Terms of Service or a similar services agreement customers may have signed with us.

Agreements

As part of Delve AI’ revised Terms of Service & Privacy Notice for compliance, Delve AI provides all customers a data processing agreement (DPA) that covers its obligations under applicable privacy legislations. You can find our DPA here.

Delve AI commits to keep this list updated regularly, to enable Controllers stay informed of the scope of sub-processing associated with Delve AI services.

Infrastructure & Services Sub-processors:

Delve AI products and services operate on cloud platforms, listed in the table below. Delve AI holds control and access to personal data hosted on these services, and resides in corresponding data center facilities in the mentioned region. Personal data subsequently remains in the data center unless, shifted to ensure performance and availability of services, or specifically agreed between the Controller and Delve AI as per needs of the Controller. The following table describes the services and purpose for which these third-party service providers have been engaged.

To be able to provide specific functionality within its products and services, Delve AI partners with third-party services. These entities are Sub-processors with access to personal data (limited to purpose and use of indicated services) and are listed in the table below:

List of Sub-processors

SUB-PROCESSOR
PURPOSE
DATA CENTER REGION(S)
Amazon Web Services, Inc.
Primary cloud infrastructure provider for Delve AI, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Delve AI products and services resides in Amazon Web Services data centers.
United States
Google Cloud Platform
Secondary cloud infrastructure provider for Delve AI, data is stored and processed in Google Cloud Platform data centers.
United States
Twilio/Sendgrid
Email & notifications service provider. Used for emails and notifications that are triggered programmatically.
United States
Open AI/ChatGPT
Conversational/language models and generative AI services provider.
United States
Anthropic/Claude
Conversational/language models and generative AI services provider.
United States
Google/Gemini
Conversational/language models and generative AI services provider.
United States
Stripe, Inc.
Payment processor. Used for online payment processing - accepting payments, managing subscriptions and sending payouts.
United States
Firebase
Google's mobile development platform. Notifications that are triggered programmatically are sent to Android phones via Firebase.
United States
Microsoft Clarity
User behavior analytics software. For heatmaps and session recordings.
United States
Google Analytics
Website analytics tool. For user behavior and product analytics.
United States
Calendly, LLC.
Appointment scheduling software. For scheduling support and sales calls with potential and current customers.
United States
Zoom Communications, Inc.
Virtual meetings and communications software. For online sales calls with potential and current customers.
United States
Slack Technologies, Inc.
Business communication/collaboration software. For tracking interactions with our sales/support team and/or website/platform.
United States
RB2B
Sales enablement platform. For identifying anonymous website visitors (US traffic only) and providing profile matching technology.
United States
Intercom Inc.
Live chat and help desk software. For tracking customer conversations and messenger-based experiences.
United States

Group Sub-processors

The following are group members of Delve AI, Inc., these entities function as sub-processors as well with one or more entities providing support and maintenance.

Delve AI India Private Limited
India
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